Privacy Policy

Offroad Rescue (“we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, share, and protect information when you use our website and application.

1. Information we collect

• Account and profile: name, email address, password-derived authentication data, one-time account-access records, profile details, and account roles. If you connect Google, Facebook, or Apple sign-in, we also store that provider’s account identifier and the email reported at sign-in when the provider supplies one.
• Beta program: application notes, approval status, build downloads, beta-release email submission status, and related administrative records.
• Optional founding-member recognition: separate choices for in-app and public-website recognition, plus the public name and short note you choose to provide. Both recognition choices are off until an eligible tester turns them on.
• Location and rescue activity: GPS or manually entered locations, incident details, responder availability, status updates, and routes needed to coordinate assistance.
• Content and communications: messages, incident notes, photos, and reports submitted through the service.
• Rescue participation: assistance requests, volunteer participation, safety check-ins, rescue outcomes, ratings, tips, and referral or credit records. Chat and voice participation may be visible to the audience selected for that rescue; responder-only team communications are not shown to requestors.
• Verification: responder identity-verification status and provider references. A verification provider may process government-issued identification under its own privacy terms.
• Technical information: device and browser information, IP address, operating system, diagnostic logs, and security events.

2. How we use information

• Provide accounts, beta access, build delivery, beta-release notices for approved testers, rescue coordination, messaging, and responder features.
• Verify responder identity and support platform safety.
• Investigate reports, prevent misuse, enforce our terms, and protect users.
• Operate, troubleshoot, secure, and improve the service.
• Display founding-member recognition only in the places an eligible tester chooses.
• Send essential service, policy, support, and security communications.
• Comply with applicable legal obligations.

3. When information is shared

• Rescue participants: information needed to coordinate a rescue may be shared with the requestor and assigned or assisting responders. A requestor’s submitted location, vehicle details, photos, messages, and safety updates may be visible to those participants while the rescue is active.
• Authorized staff: limited records may be reviewed for support, beta administration, safety, moderation, and compliance.
• Public founding-member page: a tester’s chosen public name and optional note are public only while that tester has website recognition turned on.
• Service providers: hosting, sign-in (including Google, Facebook, or Apple when you choose one), identity verification, mapping, voice, notification, and security providers process information only as needed to provide their services. Identity-verification providers may process government identification and selfie information under their own privacy terms.
• Legal and safety reasons: information may be disclosed when required by law or reasonably necessary to protect rights, safety, or the integrity of the service.

4. Rescue privacy and participant choices

The service is a coordination tool, not a private communications guarantee. Do not post sensitive information that is not needed for the rescue. Before sending a photo, message, voice transmission, or location update, confirm that you are comfortable sharing it with the selected rescue audience. Responders may have a private responder-only team channel; requestors are not included in that channel.

5. Storage, security, and retention

Production account data and private media are stored on access-controlled infrastructure operated for Offroad Rescue, including PostgreSQL and private server storage on our OVH-hosted environment. Connections use HTTPS; passwords, sessions, and one-time setup tokens are stored as cryptographic hashes; short-lived Google, Facebook, and Apple sign-in credentials are verified and are not retained; and protected downloads are authorized for each request. No system is perfectly secure.

We retain information for as long as it is needed to operate and secure the service, resolve disputes, meet legal obligations, and maintain appropriate audit records. Retention varies by record type. Retiring a beta build or revoking beta access blocks future portal downloads but may not remove copies already downloaded to a tester’s device.

When account deletion completes, sign-in access ends and the account is removed from active profile, responder, beta, notification, and public founding-member use. Some rescue, message, safety-report, moderation, legal-acceptance, and security-audit records may be retained when needed for safety, legal obligations, dispute resolution, fraud prevention, and service integrity. Retained records are restricted and deidentified where reasonably possible. Media that no longer needs to be retained is removed through the service’s deletion process.

6. Your choices

• Update available profile information and optional responder settings.
• Control optional responder availability and location sharing in the app.
• Choose separately whether eligible founding-member recognition appears in the app and whether your chosen name and note appear on the public website. You can turn either choice off again.
• Permanently close your account from the account deletion page. Account deletion remains subject to the safety, legal, and operational retention requirements described above.
• Request help accessing or correcting account information.

7. Age eligibility

Offroad Rescue currently requires every user to be at least 18 years old. The app may ask for birth month and year to evaluate eligibility on the device; it sends and stores only the resulting adult confirmation with the accepted legal-document version, not the entered birth month or year. Contact us if you believe an underage person created an account.

8. Changes and contact

We may update this policy as the service changes. The current version will show its latest revision date. Questions or privacy requests may be sent to support@offroadrescue.com.